Lincoln

I have a 2019 Lincoln. The concierge was so useless and unhelpful.

The seal of my window was messed up, ans I was noticing condensation inside my car in the mornings, so I took it to the ford dealership. I was told by ford that it was a manufacturing problem with the seal. It caused mold inside my car and $7000 worth of repairs. The service manager believes that it should be something covered through Lincoln because it was a defective part they installed.

Lincoln concierge refuses to take responsibility and will not answer my questions. They give a robotic response and when I ask to speak to someone higher, they state anyone higher isnt customer facing. For a very expensive, luxury car, I expected more. When you spend that kind of money on a car, you shouldnt be dealing with something like this only 5 years later.

I also own a 2004 Honda Civic, its original window and seal remain intact. I have a 2018 Toyota Sienna and, you guessed it, original window and seal intact! This luxury car should not have such a faulty window that it causes mold to grow inside the car.

*** company. *** made cars.

There should be a recall on these engines for knowingly selling a vehicle that has problems with the long block cracking due to Lincoln's design. They knew that there had to be a certain thickness around the block to be able to hold up to the power of engine.

Instead there was a slit put in the engine block compromising the function of the engine causing it to crack. Then a replacement engine is required for the repair. The crack remains undetectable until your car starts to shake and you smell exhaust. As an owner of a Lincoln MKC 2017 with this issue I am truly disappointed that Lincoln Ford would not help in reconciling this issue even if it were out of warranty.

Then Lincoln fixed the problem in another model which confirms that Lincoln knew there is an issue.

How disappointing is this, a name brand company I thought I could trust. Prayerfully Lincoln will correct this error for their brand name sake, a class action suite will be won to pay for these engines, or just Lincoln can do the right thing and fix the engine replaced with the proper design.

I have reached out to Lincoln's customer service and was told, "there are no programs available to assist you with this matter."

Any questions reach me at miqua14@***.com

I have been attempting over the past month to have my 2023 Black Label Navigator serviced. I first contacted the dealership around 12/15/2024 and was informed the service dept.

would schedule the appointment and contact me. On 12/29/24 I contacted the dealership by email and got a response that they would personally get in touch with the service dept. and have them contact me. On 1/19/24 I contacted Lincoln Concierge and was told they would email the dealership and I should get a prompt response.

As of today 1/22/24 I have not had a response and was unable to contact the Lincoln Concierge that was handling this issue.
I have also been waiting 6 weeks for a road hazard tire reimbursement on my Contract with Lincoln.
As a loyal Lincoln customer I am very dissatisfied and will be looking at other manufacturers for my next purchase. I have documentation if needed.

I will never use ford financing again. They are vindictive.

We have been buying lincolns for 40 years. Not only are they treating us like crap, we had a credit from one rep and the next rep ate the credit up in fees, to the dollar. That being said, we decided to buy a new aviator. Lincoln financial has given every dealer a hard time.

They refuse to finance us. They called our account delinquent because we were late on the last few payments. We were paying for two Lincoln at the time. One under flago realty and one under George flaris.

40 years of payments and instead of working with us, they made threats and were acting quite predatory. We have always qualified for your best rates, always. This time not only are they denying our financing, they are being rude about it as well. We qualify at other lenders for excellent rAtes but Lincoln financial is still denying.

That being said, we won't be doing business with lincoln financial again. Lincoln needs to wake up and create some outlets for assistance with issues with linc financial. There is nothing and no one who will help because there isn't a system in place to do so. It truly is a shame for Lincoln to lose customers that have been with you for decades.

What does lincoln loyalty stand for? It is deceptive and misleading. One of the horrible reps at financial said that we would have to submit our purchAse agreements since 1980 to prove we have been with lincoln so long. Honestly, they could care less.

I insisted on submiting them on principal. Then I realized, if you purge them and have no record of who has been with you...ONLY buying lincolns for 40 years...and if I had to insist on providing them...then obviously financial could care less and Lincoln loyalty is just a misleading advertisement. That is a terrible messAge you are sending to your customer base. Even after the horrible experience with financial, we still were about to give you our business yet again...and your geniuses at Lincoln financial took good care of us by forcing us to go elsewhere, literally.

What kind of auto maker forces 40 year customers to go elsewhere? A sinking ship, that's who. Common sense will tell you, it's not a good sign when your customers are giving you this kind of feedback. We have not decided whether we will report this treatment to the division of banks and/or consumer affairs, but on principal alone, having spent hundreds of thousands of dollars with Lincoln financial, we have a moral responsibility to inform other customers so that they may protect themselves from such treatment.

Leaving your loyal customers to fend for themselves sets a terrible precedent. (customer names redacted ----3 families and 3 corporations, All longtime customers of Lincoln). All were customers up and until press determined that Lincoln loyalty is meaningless and nothing more than false and misleading advertisement. Having your entire legacy and mission statement be a gimmic to lure people and families with no truth to it, is the beginning of the end for any type of organization.

History has proven that time and time again.

I truly hope this gets to someone with some kind of influence over there. The pervasive pattern of terrible customer service and predatory treatment from Lincoln financial, with no outlet available for help or oversight, has come to represent the new brand of Lincoln Motor Company.

978905**** (Emmanuel Flaris)

I recently purchased a 2022 Navigator with only 81 miles on it. My intentions were to order a black label so that I could have the two tone paint (black top and emblems with a white body).

After speaking to the salesman, it was said that ordering a black label vehicle or a special order could take up to or more than a year to receive. They had a white Navigator on the showroom floor. We discussed it and decided to purchase it with what they call a blackout package. We were told it was an additional charge of around $3,500.

The black label upcharge for the two tone is $7,000 so we figured, why not? They told us they had a body shop that would professionally take care of it. So we make the purchase and leave the vehicle to be painted. After looking at the paperwork more closely, we noticed the charge was actually $7,000.

Okay, so that was our mistake for not paying closer attention to the details before signing. One week later, they called and said the vehicle is ready. Mind you, we are an hour and a half to two hours away, depending on traffic. We get there excited to get the vehicle and drive home.

On my home, I'm hearing this extreme whistling sound like the sunroof is cracked open but it isn't. I called and was told I could bring it to our local Ford dealership to have it checked. I did and come to find out, after the car was painted, the roof rack had been reinstalled backwards. Upon checking that they noticed the back windshield defroster coil lines had been broken off.

The local dealership would not fix it under warranty because it was not a manufacturer defect. I had to go back to Houston to have the rear window repaired. Nearly a week later, I was told it was ready to pick up. I picked it up and drove home once again.

After getting it home, I started looking more closely at the paint. In several spots it was either peeling or unpainted and some of the clear had peeled. I called again and was told to bring it back and they would fix it. I dropped it off again only to wait another week with the same outcome.

The car was never properly prepped so the paint would come off with the scratch of a fingernail. During this time I spoke with the general manager and explained the whole situation and was told he would get answers and return my call. I never heard anything from him. I refused to take the car with me this time and told them to keep it until it was properly done.

Two weeks later I got the call that it was done and was done by their body shop so it was done correctly. When I picked it up, there were still some questionable spots but at this point, I'm tired of dealing with them. Today I hand washed my vehicle and noticed so many spots that it's sickening. The pictures attached are of the drivers side mirror, the drivers and passenger side door frame, the rear driver side back window between the glass and body, and the rear fin.

The mirror looks as though it had been dropped. Mind you, this vehicle has been parked inside a shop and driven maybe 5 times.

This has been the worst car buying experience I have ever had and the joy of purchasing a new vehicle (especially at this cost) has been ruined. I'm simply waiting to gain some equity in this vehicle so that I can trade it in.